To find out your affected countries please check with our shipping partner on the link below:-

https://www.fedex.com/en-my/about/holiday-schedule.html

All purchases on sale or through the use of coupon codes will not be applicable for refunds, returns or exchanges. 

All purchases made are subject to final and will not be applicable for returns & exchanges unless meeting the qualified criteria on the following guidelines:- 

Customers must contact customer services via [email protected] within 72-hours after receiving your order through the designated courier with a valid reason of return, minimum of 3 clear images and valid order & contact information. (applications are subject to approval to proceed) 

Approved item(s) for returns or exchanges must remain in the same condition as received by the customer (ie: unwashed, unused and unworn). All packaging materials and tags must still remain intact. Any tampered tags, materials or condition of the item(s) found will result in the immediate cancellation of the prior approved returns or exchanges. 

The returns & exchanges policy is only applicable for item(s) sold on www.motoguo.com and is not entitled for item(s) sold through vendors of the motoguo brand and/or items on sale. The company ALITHOODD SDN. BHD. and the motoguo brand reserves the right to reject return requests before and after the designated time period and the validity of the reason given, refunds are not applicable unless otherwise specified.

All shipments from www.motoguo.com are shipped with Fedex services and its associated partners in its respective countries, all related services will be in accordance to the recipient’s country of services available. 

Cost of shipment may vary according to item(s) purchased during order check out. Free shipping is provided for purchases of 450 USD & above within our areas of shipping or during sale campaigns. 

Order and shipment arrangement processing time may take between 3-7 working days (Public Holiday from certain countries may vary as such processing time may take up to 5 – 12 working days), once the order has been shipped the recipient will receive shipment notifications via registered email. 

Please note that we do not ship to Afghanistan, Iraq, Israel, Libya, Mali, Niger, Sudan, Yemen, Central African Republic, Democratic Republic Of Congo, Lebanon, Iran, North Korea and Somalia or any given P.O boxes. 

In the event of failed delivery or recipients refusing to receive the designated shipment, the order will be returned to the origin of shipping and any additional charges will be borne by the recipient.

The recipient will be held responsible for shipments which may be subjected to import duties and taxes that may vary to each respective country.

Please be advised that these charges are levied by the destination country and we do not have control over them.  The recipient should be liable to their own VAT/Custom Taxes or any import duties charges of the chosen country they ship to.

For any further assistance, please contact us [email protected]